Return & Refund Policy
At Sorari Community, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Eligibility for Returns
You may request a return or replacement if:
- You received a damaged product.
- You received the wrong item.
- The product has a manufacturing defect.
- The product is significantly different from its description.
To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.
Return Request Period
- Return requests must be made within 3 days of receiving your order.
- Requests made after this period may not be eligible for return or replacement.
Non-Returnable Items
The following items are generally not eligible for return:
- Products damaged due to misuse or improper handling.
- Products without original packaging.
- Clearance, discounted, or promotional items (unless damaged or defective).
Refund Process
- Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5–10 business days.
- Refunds may be issued through Mobile Banking, Bank Transfer, or another suitable payment method.
Exchange Policy
If you receive a defective, damaged, or incorrect item, we may offer a replacement instead of a refund, depending on product availability.
Return Shipping
- If the return is due to our error (wrong, damaged, or defective product), we will cover the return shipping cost.
- In other cases, the customer may be responsible for return shipping charges.
Contact Us
If you need assistance regarding a return or refund, please contact us:
Phone: 01949189980
Email: support@soraricommunity.store
Thank you for shopping with Sorari Community. We appreciate your trust and support.